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Latitude Food Allergy Care

Latitude Food Allergy Care is a well-funded, high-growth healthcare services company. It is the leading network of clinics providing life-changing testing and treatment, including oral immunotherapy (OIT), to help families with food allergies live more freely. Latitude was founded in 2018 by food allergy parents in partnership with world-renowned researchers to provide an exceptional patient experience specifically designed for the needs of food allergy patients of all ages. Led by board-certified allergists, Latitude has provided evidence-based solutions like OIT to more than 6,000 patients with single and multiple food allergies, including those with the most severe food allergies.

Latitude currently has six clinics, four in the San Francisco Bay Area and two in NYC, on the Upper East Side and Brooklyn, and is looking to expand across the country. 

We are expanding our team with mission-driven individuals motivated to grow a patient-centric, hospitality-minded model of care to change the lives of food allergy families.

This is a full-time outpatient position. We provide competitive compensation and equity in our growing company. Benefits include health and dental benefits, CME allowance, and malpractice insurance.

Requirements

• M.D. or D.O.
• American Board of Allergy and Immunology certification or eligibility
• New York medical licensure or eligibility
• Excellent clinical and communication skills
• An interest in using technology to deliver high quality, evidence-based food allergy treatment
• The desire to be an integral part of a team dedicated to changing the lives of families through excellent healthcare
• Ability to work in clinic located in Brooklyn Heights, New York
• Ability to occasionally be on-call

Compensation

Competitive compensation, including health and dental benefits, CME allowance, and malpractice insurance

Submit resume to [email protected].

Latitude Food Allergy Care

Latitude Food Allergy Care is a well funded high-growth healthcare services company based in the SF Bay Area and NYC. Latitude is at the forefront of food allergy prevention, diagnosis, and care for babies, children, and adults. We are on a mission to change the lives of all food allergy families through exceptional care. Our founders and team have deep personal and professional experience in treating food allergies, and we are looking to expand our team with people who are similarly driven to grow a patient-centric, hospitality-minded model of care.

Latitude currently has six locations and is opening a new location in White Plains, NY in early 2025.

Responsibilities and Duties

• Assist our team to coordinate and execute the successful setup of a new office, including but not limited to: setting up workstations, ensuring compliance with Latitude standards, organizing office layout for optimal workflow, and assist in managing clinical resources and supplies.
• Obtaining vital signs, placing allergy skin tests, administering injections, overseeing oral food challenges, preparing oral immunotherapy doses, assisting with emergency care, and providing patient education.
• Performing blood draws for both pediatric and adult patients.
• Proactive patient care including monitoring and responding to patient calls, messages, dose management, and EMR messages.
• Administrative responsibilities include ordering labs, obtaining insurance approvals, scheduling, data entry, ordering medications and restocking clinical supplies.
• After hours emergency patient hot-line management (on rotation).
• This position starts in January 2025

Qualities

• Personable and professional, especially with pediatric patients and their parents
• Organized and detail-oriented, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
• Positive approach reflected in both patient and team communication
• Personal initiative, self-motivation, hands-on style and strong work ethic

Requirements

• Active New York RN license; preferred > 1 year of clinical practice
• BLS/CPR certification obtained within 30 days of hire
• Phlebotomy certification or experience with pediatric blood draws
• Background with Pediatrics and/or Allergy/Immunology

Benefits

• Medical, Dental, Vision, 401(k), HSA/FSA, PTO and major Holidays. 

Job Type

• Full Time, daytime, Monday-Friday (35-40 hours/week)

Location

• Initial few months in Rye Brook, NY
• Permanent location in White Plains, NY

Latitude Food Allergy Care is an equal opportunity employer and encourages all applicants from every background and life experience.

Submit resume to [email protected] or apply via Indeed. 

Latitude Food Allergy Care

Latitude Food Allergy Care is a well funded high-growth healthcare services company based in the SF Bay Area and NYC. Latitude is at the forefront of food allergy prevention, diagnosis, and care for babies, children and adults. We are on a mission to change the lives of all food allergy families through exceptional care. Our founders and team have deep personal and professional experience in treating food allergies, and we are looking to expand our team with people who are similarly driven to grow a patient-centric, hospitality-minded model of care.

Latitude currently has six locations and is planning rapid expansion throughout the NY area and around the country.

Role

We are looking to hire an energetic and self-driven office administrator to create and implement an unforgettable patient experience. You will run the day to day operations in your clinic, as the first point of contact for our patients. This position is ideal for an individual who enjoys working in a fast-paced environment, where multi-tasking skills are key.

Responsibilities 

Patient Leadership:

• Greet and assist patients and visitors with a warm, empathetic, and friendly demeanor.
• Schedule appointments, answer inquiries, and provide information about our services.
• Efficiently handle patient check-in and check-out processes. Verify insurance information, collect co-pays or payments, and provide necessary forms.
• Answer phone calls and respond to emails promptly and professionally. Relay messages to the appropriate staff members and manage voicemail.
• Handle patient concerns and complaints effectively, escalating issues to management when necessary. Strive to resolve problems in a timely and compassionate manner.
• Serve as a dedicated advocate and provide professional guidance to patients and their families as they navigate the complexities of managing food allergies, ensuring a path to a successful outcome.

Data Management.

• Enter data accurately in our EMR systems (AdvancedMD) and CRM (Salesforce).
• Maintain and update patient records accurately and securely. Ensure compliance with privacy regulations (HIPAA) and maintain confidentiality.
• Efficiently manage, organize, and prepare medical records to facilitate seamless claims submission and ensure continuity of care for referring providers.

Office Management:

• Keep the reception area clean and organized. Monitor, order and restock office inventory as needed.
• Adhere to company policies, procedures, and protocols to maintain a high standard of patient care and safety.
• Team Collaboration:
• Collaborate with healthcare providers and staff to ensure seamless patient care coordination. Communicate any relevant patient information to the clinical team.
• Support our revenue cycle team with submitting claims, and resolving billing inquiries.

Qualifications

• Able to carry out all responsibilities in an honest, ethical & professional manner and demonstrate good judgment
• Self-motivated, with a hands-on style and strong work ethic
• Strong written communication skills including grammar, spelling, and punctuation
• Organized and detail-oriented, able to work well under deadlines in a fast growing healthcare practice
• Able to sit, stand and walk for extensive periods of time
• Able to work in our Westchester clinic, and other New York locations.

Education and Experience

• Requires a high school diploma or GED
• 1 year of experience working in a healthcare practice in a similar role
• Familiarity with medical computer software (EMR) and data entry
• Microsoft Office: 1 year (Preferred)
• Administrative experience: 1 year (Required)

Compensation

• $22-$25 an hour depending on experience, includes benefits

Location

• White Plains, NY 10604 
  
  

Latitude Food Allergy Care is an equal opportunity employer and encourages all applicants from every background and life experience.

Submit resume to [email protected].

Latitude Food Allergy Care

Latitude Food Allergy Care is a high-growth healthcare services company with locations in the SF Bay Area and NYC. We specialize in food allergy prevention, diagnosis, and treatment for babies, children, and adults. Our mission is to transform the lives of food allergy families through dedicated and exceptional care. Driven by a team with deep personal and professional experience in food allergies, we’re seeking individuals passionate about creating a patient-centered, hospitality-minded care model.

Latitude currently has six locations and is planning rapid expansion throughout the NY area and around the country.

Role

In this onsite role, you’ll play a vital part in supporting our patients and ensuring a smooth clinic experience. While your primary responsibilities will focus on answering calls and emails from existing patients, you’ll also assist with in-person patient interactions. As part of the clinic team, you’ll help manage clinic flow and provide support during busy times, ensuring all patients receive excellent service both over the phone and in person.

Responsibilities 

• Patient Scheduling: Schedule follow-up appointments for existing patients according to scheduling templates in our EMR systems (EPIC, AdvancedMD).
• Telemedicine Coordination: Support remote providers with follow-up scheduling.
• Clinic Support: Collaborate with the clinic’s admin and clinical teams to manage patient flow in-office, especially during peak times, ensuring seamless transitions for patients during their visits.
• Patient Communication: Respond to patient calls, voicemails, and emails related to scheduling and ensure inquiries are addressed promptly.
• Triage and Coordination: Direct inbound calls to appropriate departments, such as billing or clinical inquiries, and coordinate with teams when patients arrive late or need special assistance.
• Reactivation Management: Oversee the Latitude “Reactivation List” to reconnect patients with care.
• Onsite Administrative Coverage: Provide administrative support for any coverage needs across CA locations.
  
  

Qualifications

• Familiarity with medical terminology, diagnostic tests, consultations, and procedures
• Experience with EMR systems (Epic and/or AdvancedMD preferred)
• CRM systems experience (Salesforce familiarity is a plus)
• Strong multitasking ability across multiple computer systems
• Effective communication skills and a positive, welcoming attitude
• Able to work collaboratively with colleagues across markets and in person with patients

Education and Experience

• High school diploma or GED
• Minimum 1 year of patient scheduling experience

Compensation

• $22-$25 an hour depending on experience
  

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid sick time
  • Paid time off
  • Paid training
  • Parental leave
  • Tuition reimbursement
  • Vision insurance

Location and Hours

• Full-Time, Monday – Friday (9 AM-5:30 PM PST), 40 hours/week
• Onsite in Redwood City, CA; provide coverage in other CA locations as needed
  
• Must be able to travel to New York and/or the San Francisco Bay Area for initial EMR training and onboarding (2 days minimum per market)

Latitude Food Allergy Care is an equal opportunity employer and encourages all applicants from every background and life experience.

Submit resume to [email protected].

Latitude Food Allergy Care

Latitude Food Allergy Care is a fast-growing network of food allergy specialty care clinics which provide a full range of diagnostic, treatment and support options for food allergy patients of all ages, including oral immunotherapy to multiple allergens. Our founders and team have deep personal and professional experience in treating food allergies. Latitude is looking to expand our team with people who are driven to grow a patient-centric, hospitality-minded model of care. We are seeking another world-class allergist to join our team.

The ideal candidate will have experience in the diagnosis and management of food allergies in all age groups, and will also demonstrate a patient-centered approach that is delivered with the highest level of compassion.

This is an outpatient position that is open to part-time clinicians. We provide competitive compensation and equity in our growing company. Benefits include health and dental benefits, CME allowance, and malpractice insurance.

Requirements

• M.D. or D.O.
• American Board of Allergy and Immunology certification or eligibility
• California medical licensure or eligibility
• Excellent clinical and communication skills
• An interest in using technology to deliver high quality, evidence-based food allergy treatment
• The desire to be an integral part of a team dedicated to changing the lives of families through excellent healthcare
• Ability to work in clinics located in San Francisco Bay Area
• Ability to occasionally be on-call

Submit resume to [email protected].