Latitude Food Allergy Care
Latitude Food Allergy Care is a well funded high-growth healthcare services company based in the SF Bay Area and NYC. Latitude is at the forefront of food allergy prevention, diagnosis, and care for babies, children and adults. We are on a mission to change the lives of all food allergy families through exceptional care. Our founders and team have deep personal and professional experience in treating food allergies, and we are looking to expand our team with people who are similarly driven to grow a patient-centric, hospitality-minded model of care.
Latitude currently has six locations and is planning rapid expansion throughout the NY area and around the country.
Role
We are looking to hire an energetic and self-driven office administrator to create and implement an unforgettable patient experience. You will run the day to day operations in your clinic, as the first point of contact for our patients. This position is ideal for an individual who enjoys working in a fast-paced environment, where multi-tasking skills are key.
Responsibilities
Patient Leadership:
• Greet and assist patients and visitors with a warm, empathetic, and friendly demeanor.
• Schedule appointments, answer inquiries, and provide information about our services.
• Efficiently handle patient check-in and check-out processes. Verify insurance information, collect co-pays or payments, and provide necessary forms.
• Answer phone calls and respond to emails promptly and professionally. Relay messages to the appropriate staff members and manage voicemail.
• Handle patient concerns and complaints effectively, escalating issues to management when necessary. Strive to resolve problems in a timely and compassionate manner.
• Serve as a dedicated advocate and provide professional guidance to patients and their families as they navigate the complexities of managing food allergies, ensuring a path to a successful outcome.
Data Management.
• Enter data accurately in our EMR systems (AdvancedMD) and CRM (Salesforce).
• Maintain and update patient records accurately and securely. Ensure compliance with privacy regulations (HIPAA) and maintain confidentiality.
• Efficiently manage, organize, and prepare medical records to facilitate seamless claims submission and ensure continuity of care for referring providers.
Office Management:
• Keep the reception area clean and organized. Monitor, order and restock office inventory as needed.
• Adhere to company policies, procedures, and protocols to maintain a high standard of patient care and safety.
• Team Collaboration:
• Collaborate with healthcare providers and staff to ensure seamless patient care coordination. Communicate any relevant patient information to the clinical team.
• Support our revenue cycle team with submitting claims, and resolving billing inquiries.
Qualifications
• Able to carry out all responsibilities in an honest, ethical & professional manner and demonstrate good judgment
• Self-motivated, with a hands-on style and strong work ethic
• Strong written communication skills including grammar, spelling, and punctuation
• Organized and detail-oriented, able to work well under deadlines in a fast growing healthcare practice
• Able to sit, stand and walk for extensive periods of time
• Able to work in our Westchester clinic, and other New York locations.
Education and Experience
• Requires a high school diploma or GED
• 1 year of experience working in a healthcare practice in a similar role
• Familiarity with medical computer software (EMR) and data entry
• Microsoft Office: 1 year (Preferred)
• Administrative experience: 1 year (Required)
Compensation
Location
Latitude Food Allergy Care is an equal opportunity employer and encourages all applicants from every background and life experience.
Submit resume to [email protected].