Highly recommended and as we go thru the OIT process. We have seen them for almost a year now. We feel SO LUCKY to have found them and knowing insurance covers the majority of their services is key to us. My pediatrician in Burlingame asks about them along with other pediatrician friends. Their offices are the epitome of what you would want your allergic kid to experience at an allergist and this is critical during COVID times. It is one of the few places we really comfortable in.
Super easy to navigate insurance with them and they have been easy to work with for booking (Suzie is their poc for that). No huge upfront fee and they provide info readily about billing. The latter is rare and often not very clear. Please note that for OIT there is an initiate fee for the program.
Coordinators and staff are amazing with kids (especially recommended for under 3) and extremely patient with difficult eaters and during the 3-4 hour challenges. Many have kids and have gone they allergy challenges. They are extremely responsive and engaging. These are definitely people I trust with my kid and I would want to spend time with.
Facilities are super clean, organized, a lot of toys and focus on cleanliness. They have wifi, snacks, easy to clean products when kids throw up, changing tables, chargers, diapers, wipes, changing tables, food to get kids to take doses, and a lot of little details really meant for smaller kids. Pantry with snacks (chips, bars, cheese, fruit) and drinks that are allergy free. Extremely well thought out facility. Easy parking and right off highway.
COVID differences: They check you in outside and change your mask for you. During COVID they ask patients to stay in their rooms, open up windows, keep it very clean, have stickers and coloring for the kids as they wait, and the bathrooms are still the same where it's fully stocked and super clean.
We have not run into any cons so far.